Sales Policy for Briefcases, Laptop Cases and Tool Cases

Sales Policy and Privacy Policy

It is our goal to satisfy every customer and to protect your privacy. Please assist us
in our efforts by reading our sales and privacy policies. Thank you!

We proudly accept:

At this time, we only accept orders and make shipments within the United States.
We cannot make shipments to APO or FPO addresses.

Orders normally ship within 2 business days. Saturday and Sunday are not business days.

We use UPS for all of our outbound shipments. Shipments via
Ground, UPS 2nd Day Air and UPS Next Day Air are available. All
products ship from our Southern California warehouse. Click here
for a UPS map of business days in transit for UPS Ground shipments.

All sales are subject to credit card approval. We accept American Express, Visa,
Mastercard, Optima and Discover.

Sales tax will be added to all orders from Georgia and California.

We ship on time and complete virtually all of the time. Our "fill rate" is 98%. Only 2% of the
cases ordered from us go on backorder status. In the unlikely event that we do have to
backorder your case, we will notify you immediately with a projected ship date and provide you
with other options you may wish to consider.

You may return a case for a refund for any reason within 10 days, subject to the following
conditions. However, sales of closeout items are final and cannot be returned. The
case MUST be returned in original, NEW condition, with ALL original materials and
packaging to receive credit.

All of our products are warranted against manufacturing defects. This warranty does not cover
accidental damage, misuse, improper care or alteration and excludes claims for incidental or
consequential loss. In the unlikely event that you receive a defective product, please contact us
for a RETURN AUTHORIZATION NUMBER and shipping instructions. You must have a Return
Authorization number in order to return merchandise for any reason. To receive a Return
Authorization Number, you should CONTACT US by e-mail.

If returning a case because of manufacturer defect, we will gladly repair or replace your case.

If the case is returned for any other reason, we must charge a 15% restocking fee (since
the manufacturers charge us this fee), and the customer is responsible for return
shipping cost. The case MUST be returned in original, NEW condition, with ALL original
materials and packaging to receive credit.

Your privacy is respected by us. Tuff-Cases.Com does not sell or
provide any customer data to any third-party source.

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